Frequently Asked Questions

MulchMapper is a SaaS (Software as a Service) platform designed to help schools, booster clubs, and other organizations efficiently manage their mulch fundraisers. It streamlines the process of coordinating orders, optimizing delivery routes, managing volunteer drivers, and tracking event progress in real-time.

MulchMapper operates on an annual subscription model. The exact pricing depends on your organization's size and needs. Please contact our sales team for a customized quote. All subscriptions include unlimited users, order management, and delivery coordination tools.

MulchMapper is primarily used by high school booster clubs, sports teams, bands, and other school organizations that run mulch fundraisers. It's also suitable for community service organizations, scout troops, and any group that coordinates product deliveries as part of fundraising efforts.

Yes! While MulchMapper was originally designed for mulch fundraisers, it can be used for any product-based fundraiser that requires deliveries. The platform allows you to define custom products, so you can use it for firewood, flower, soil, or other product sales that require coordinated deliveries.

MulchMapper provides a flexible CSV import tool that allows you to map your existing spreadsheet data to our system. You'll need to first define your products in the system, then use the import tool to match your spreadsheet columns to MulchMapper fields. The system will guide you through mapping customer data, addresses, product selections, and quantities.

As a school administrator, you'll generate a unique driver registration code from your MulchMapper dashboard. Share this code with your volunteer drivers, who can then use it to register on the platform. When registering, drivers will provide contact information and details about their vehicle type and capacity, which helps you assign appropriate delivery loads.

MulchMapper's "Build Load" feature helps you create optimized delivery routes based on geographic proximity. The system automatically geocodes customer addresses and groups them into regions. You can then assign these clustered deliveries to drivers based on their vehicle capacity and availability. The system provides a visual map interface so you can fine-tune assignments as needed.

Yes! MulchMapper allows you to upload your school logo and select a primary color that will be used throughout your school's instance of the platform. This creates a consistent branded experience for your administrators and volunteer drivers.

No, MulchMapper is a web-based platform that works in your mobile browser. There's no need to download or install any app. Simply navigate to your school's MulchMapper URL, log in with your credentials, and you'll have access to your delivery assignments and navigation tools.

Once you log in to your driver dashboard, you'll see a list of all deliveries assigned to you. Each delivery will include the customer's name, address, product type, and quantity. You can also view your assigned deliveries on an interactive map to help plan your route.

From your driver dashboard, you can tap on any delivery address to open it in your preferred navigation app (Google Maps, Apple Maps, Waze, etc.). The system will provide turn-by-turn directions to each delivery location.

After completing a delivery, simply open the delivery details in your dashboard and tap the "Mark as Delivered" button. You can also add notes about the delivery, such as where you placed the mulch or any special circumstances. This updates the system in real-time so coordinators can track overall progress.

MulchMapper works on modern web browsers including Chrome, Safari, Firefox, and Edge. It's compatible with desktop computers, laptops, tablets, and smartphones. For the best mobile experience, we recommend using Chrome or Safari on iOS or Android devices.

Yes. MulchMapper uses industry-standard security practices, including encrypted connections (HTTPS), secure password storage, and strict data isolation between school instances. Each school's data is securely separated from others, and all information is backed up regularly.

MulchMapper's import tool is flexible and can work with various CSV formats. At minimum, your spreadsheet should include columns for customer name, delivery address, product type, and quantity. The system will guide you through mapping your specific column names to MulchMapper's required fields during the import process.

Yes! All MulchMapper subscriptions include email-based technical support. Premium subscriptions also include phone support. We're dedicated to helping your fundraiser succeed and can assist with setup, data import, and any technical issues that arise during your event.