Introduction
MulchMapper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our MulchMapper platform, website, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Information We Collect
We collect several types of information from and about users of our Services:
Personal Information
We may collect the following personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and role (administrator, driver, etc.).
- School/Organization Information: Name, address, contact information, and branding elements of your school or organization.
- Driver Information: Vehicle type, capacity, and other details relevant to delivery coordination.
- Payment Information: Billing address and payment method details for subscription payments processed through our third-party payment processors.
Customer Data
When schools or organizations use our platform, they may upload or input customer data for the purpose of managing their fundraising deliveries. This data typically includes:
- Customer names and addresses
- Order information (products, quantities, etc.)
- Delivery preferences or instructions
Schools and organizations are responsible for obtaining proper consent from their customers for the collection and use of this information within our Services.
Usage Data
We automatically collect certain information about how you interact with our Services:
- Device Information: Type of device, operating system, browser type and version, and other technical information.
- Log Data: IP address, access times, pages viewed, features used, and other system activity.
- Location Data: Geographic information based on IP address or GPS data (for driver route navigation).
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, maintain, and improve our Services
- To process subscription payments and manage accounts
- To enable address geocoding and route optimization
- To respond to inquiries and provide customer support
- To send administrative information, such as updates, security alerts, and support messages
- To personalize your experience and deliver content relevant to your organization
- To monitor and analyze usage patterns and trends to improve our Services
- To protect the security and integrity of our Services
- To comply with legal obligations
Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
Multi-Tenant Data Architecture
MulchMapper is a multi-tenant platform, where each school or organization maintains its own isolated data environment. Information provided by one organization is not accessible to other organizations using our Services, except for aggregated, anonymized data used for platform improvements.
Service Providers
We may share your information with third-party vendors, service providers, and other contractors who perform services on our behalf, such as:
- Payment processors for subscription billing
- Mapping and geocoding services to enable delivery route planning
- Cloud hosting and storage providers
- Customer support and communication tools
- Analytics services to help us understand platform usage
These service providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information if we believe disclosure is necessary to:
- Comply with a legal obligation
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with the Services
- Protect the personal safety of users of the Services or the public
- Protect against legal liability
Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our security measures include:
- Encryption of data in transit and at rest
- Secure multi-tenant architecture with strict data isolation
- Regular security assessments and testing
- Access controls and authentication requirements
- Regular data backups
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
For schools and organizations using our platform:
- Account information is retained for the duration of your subscription and for a reasonable period thereafter
- Customer data related to specific fundraising events is retained until the completion of the event and for a reasonable period thereafter to allow for reporting and analysis
- Organizations may request deletion of their data at any time, subject to legal retention requirements
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information.
- Deletion: You may request that we delete your personal information, subject to certain exceptions.
- Restriction: You may request that we restrict the processing of your information under certain circumstances.
- Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
- Objection: You may object to our processing of your information based on our legitimate interests.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Children's Privacy
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address:
MulchMapper
123 Main Street
Suite 456
Anytown, USA 12345